This Privacy Policy explains how Netlab Ltd (“Netlab,” “we,” “us,” or “our”) collects, uses, stores and protects personal information when you visit netlab-mauritius.com, contact us or use our services.
1. About Netlab
Netlab operates digital platforms and provides data-driven, marketing and digital business solutions in Mauritius.
Our contact details are:
Netlab Ltd
1 Avenue des Tulipes
La Preneuse
Black River
Mauritius
Website: https://netlab-mauritius.com/
Email: ludo@weshare.mu
Telephone: +230 57 92 43 12
For the purposes of applicable data-protection legislation, Netlab is responsible for the personal information processed through this website.
2. Information We Collect
We may collect personal information directly from you and automatically through your use of the website.
Information you provide
When you complete our contact form or communicate with us, we may collect:
- your name;
- company name;
- email address;
- telephone number;
- the content of your message;
- information about the services you are interested in;
- any documents or information you choose to send us.
Please do not send confidential, financial or sensitive personal information unless it is necessary for your request.
Information collected automatically
When you visit the website, we may automatically collect:
- IP address;
- browser type and version;
- device type;
- operating system;
- approximate location;
- pages visited;
- referring website;
- date and time of your visit;
- website interactions;
- technical and security logs.
3. How We Use Your Information
We may use personal information to:
- respond to inquiries and contact requests;
- provide information about our services;
- prepare proposals or discuss potential projects;
- maintain relationships with clients and partners;
- operate and improve the website;
- understand how visitors use the website;
- protect the website against spam, fraud and security threats;
- manage technical problems;
- comply with legal and regulatory obligations;
- establish, exercise or defend legal claims;
- send marketing communications where you have agreed to receive them.
4. Legal Grounds for Processing
Depending on the circumstances, we may process personal information because:
- you have given your consent;
- processing is necessary to respond to your request;
- processing is necessary to prepare or perform a contract;
- we have a legitimate business interest in operating and protecting our website;
- we must comply with a legal obligation;
- processing is necessary to establish or defend legal rights.
Where processing is based on consent, you may withdraw that consent at any time.
5. Contact Forms
When you submit our contact form, the information you provide is sent to Netlab so that we can review and respond to your message.
Submitting a contact form does not automatically create a contract between you and Netlab.
We may keep contact-form submissions for up to 24 months, unless a longer period is required for an active business relationship, contract, dispute or legal obligation.
6. Marketing Communications
We may send information about Netlab services, projects or business opportunities when:
- you have requested this information;
- you have given your consent;
- we are otherwise legally permitted to contact you.
You may unsubscribe at any time by using the unsubscribe option in the message or contacting ludo@weshare.mu.
Service-related and administrative communications may still be sent where necessary.
7. Cookies and Similar Technologies
The website may use cookies and similar technologies to:
- provide essential website functions;
- remember preferences;
- protect the website;
- analyse website traffic;
- measure website performance;
- support embedded content and external services.
More information is available in our Cookie Policy.
Where required by law, optional cookies will not be used until you have provided consent.
8. Service Providers
We may use trusted third parties to support our website and business operations, including:
- website-hosting providers;
- cloud and data-storage providers;
- email and communication providers;
- analytics providers;
- website developers;
- cybersecurity providers;
- professional advisers;
- marketing and business-service providers.
These providers may process personal information only for authorised purposes and subject to appropriate confidentiality and security obligations.
9. Sharing Personal Information
We may share information:
- with service providers working on our behalf;
- with companies or platforms within the Netlab business network where necessary;
- with professional advisers, including lawyers and accountants;
- with public authorities where legally required;
- to investigate fraud, misuse or security incidents;
- in connection with a merger, investment, restructuring or sale of the business;
- when you have authorised us to do so.
We do not sell personal information for money.
10. External Platforms and Links
The website may contain links to Netlab platforms, partner websites, social-media pages and third-party services.
Third-party websites operate under their own privacy policies. Netlab is not responsible for how external websites collect or use personal information.
You should review the privacy policy of each external service before providing information.
11. International Data Transfers
Some service providers may store or process information outside Mauritius.
Where required, we take reasonable steps to ensure that international transfers are protected through appropriate contractual, organisational or legal safeguards.
12. Data Retention
We retain personal information only for as long as reasonably necessary.
Our general retention periods are:
| Type of information | Typical retention period |
|---|---|
| General contact inquiries | Up to 24 months |
| Business proposals | Up to 3 years |
| Client and contract records | Duration of the relationship plus the legally required period |
| Marketing-consent records | Until consent is withdrawn, plus a record of the withdrawal |
| Website and security logs | Up to 12 months |
| Legal and dispute records | Until the matter and applicable limitation periods have ended |
| Cookie preferences | Up to 12 months |
We may keep information for a longer period where required by law or necessary for a legal claim.
13. Data Security
We use reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- disclosure;
- destruction.
These measures may include encrypted connections, access controls, backups, software updates and security monitoring.
No online system can be guaranteed to be completely secure.
14. Your Rights
Depending on applicable law, you may have the right to:
- ask whether we process your personal information;
- request access to your information;
- request correction of inaccurate information;
- request deletion of information;
- request restriction of processing;
- object to certain processing;
- withdraw consent;
- request a portable copy of certain information;
- object to direct marketing;
- lodge a complaint with the Mauritius Data Protection Office.
To exercise a right, contact:
Email: ludo@weshare.mu
Subject: Data Protection Request
Please explain your request clearly. We may ask for reasonable information to verify your identity.
15. Children’s Privacy
The website and our business services are not specifically directed at children.
We do not knowingly collect personal information from children without appropriate authorisation. Contact us if you believe that a child has submitted personal information through the website.
16. Automated Decision-Making
We do not currently use personal information collected through this corporate website to make decisions that have legal or similarly significant effects through fully automated processing.
17. Changes to This Policy
We may update this Privacy Policy when:
- our website changes;
- we introduce new services;
- our data-processing practices change;
- legal or regulatory requirements change.
The revised version will be published on this page with a new “Last updated” date.
18. Contact Us
Questions or requests relating to privacy may be sent to:
Netlab Ltd
1 Avenue des Tulipes
La Preneuse
Black River
Mauritius
Email: ludo@weshare.mu
Telephone: +230 57 92 43 12